Simplified chargeback management
Whether it is caused by friendly fraud or generated from certain business types, cardholder disputes, or chargebacks are aggravating to manage. One reason is they are generally faxed or mailed, which when coupled with response deadlines to the issuer, can make it difficult in recouping lost revenue.
Our dashboard makes the process digital. When you receive a chargeback, you are notified via email and/or SMS text by our dashboard. Upon logging in, our system will provide insight regarding which documents need to be uploaded based on the reason code. Simply drag and drop to submit them.
If you have static documents, such as terms, that don’t vary, you can save them, so you don’t need to upload again on other cases.